SAMANAGA Options
SAMANAGA Options
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With Samanga, you’re not simply selecting An additional IT company, you’re partnering with really seasoned specialists who will exceed your anticipations.
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You may have an IT services desk only, an asset management company only or an built-in Remedy. Samanage is made for full ITIL compliance; expectedly, significant organizations will discover it aligned with their support desk workflows. Nevertheless, the answer currently being a cloud support, can also be scalable to the needs of small and medium companies.
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Eliminating the chaos of various Resolution requirements, Samanage clients can confidently and simply evaluate incidents, projects, and belongings in a single place.”
This principal see is where most brokers will devote their time and it can be thoroughly configured; crucial info which include owing dates as well as the requestor can be demonstrated in the primary view, conserving you from needing to click on Each individual incident when triaging.
There’s very little exceptional in regards to the Information Base–look for, tags, edit, documentation are all common functions–except to declare that it’s backed by a trusted ITIL-compliant backend.
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The Samanage interface suffers a little from seeking to cram numerous capabilities and choices into what is essentially just one Internet interface. Everything is held in sections which make just enough sense to become useful but it had been oftentimes challenging to find specific features when I essential them.
Your IT support also can doc most effective methods and common difficulties and cull them into FAQs In the Samanage’s Understanding Base. This on your own can lower resolution workload so IT support can concentrate on fixing additional elaborate problems.
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The agent can see all ongoing, pending, get more info and fixed incidents in the primary look at. It might be fully configured to instantly demonstrate details that matters: due dates, sender, receiver… so there’s no must click Just about every incident when prioritizing.
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